Luksgazino Responsible Gambling
This page answers two topics in a Q&A format: age checks and self-exclusion.
Age Verification Questions and Answers
- When does the age check start?
- It starts the moment you open the registration form. The birth date field and the 18+ box are checked together.
- How does the system handle this data?
- The details you enter get logged in the background. A later session may bring a request for extra verification.
- Which documents are accepted?
- An ID card, passport, or driver's license is enough. Documents get reviewed by the independent provider KYCAID.
- Is verification only requested at signup?
- No, it can be requested at any later stage too. This stays a constant part of account security.
Self-Exclusion Process Step by Step
| Step. | What happens. |
|---|---|
| 1. Request. | You send the exclusion request from your registered email. |
| 2. Confirmation. | You confirm the request separately on the site. |
| 3. Pending payouts. | Any pending payouts get completed after confirmation. |
| 4. Closure. | Your account closes once those payouts finish. |
This process covers both casino and sportsbook under one account. Request frequency and reopening follow a separate framework.
- Request frequency.
- A self-exclusion request can be sent once every 90 days. A second request within that period does not get processed.
- Reopening condition.
- A lifting request can only follow at least 30 days after the last one. The right to review and decline the request stays reserved.
Is There a Deposit or Bet Limit?
No, there is no self-service tool for instant limits right now. A session-time limiter is also not available at present. Self-exclusion is the only way to restrict your play time. This request only gets reviewed through email. No instant switch or slider sits in the panel.
Support Contact
You send your self-exclusion request to support by email. A request from outside your registered address may not verify. Questions about this page go through the same channel. Every step of the process gets tracked through that correspondence.